Resolved: Office 365 email is unavailable via web browsers and some other mobile devices

Sunday, October 20th, 2019

Posted in General News, Incidents

Incident Discovery Time: 08:16am on 10/20/2019
Time of Resolution: 10:51am on 10/20/2019
Services Impacted: Email & Calendaring

Description of Impact

The IT Help Center Service Desk received multiple reports of an inability to access O365 email (adfs.bu.edu connection errors) via iPhones and web browsers. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident, but continue to investigate root cause.

Additional Information

The cause of this incident is under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:16am on 10/20/2019 Services Impacted: Email & Calendaring

Description of Impact

The IT Help Center Service Desk received multiple reports of an inability to access O365 email (adfs.bu.edu connection errors) via iPhones and web browsers.

Current Status

IS&T teams have identified the source of the issue and are working to resolve this incident. Next Update: 11:30am

Previous Update

Incident Discovery Time: 08:16am on 10/20/2019 Services Impacted: Email & Calendaring

Description of Impact

The IT Help Center Service Desk received multiple reports of an inability to access O365 email (adfs.bu.edu connection errors) via iPhones and web browsers.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

The Outlook Android app and Outlook mail client for Windows and Mac OS does not seem to be affected. Next Update: 10:30am