- How do I start using Code42?
- Can I restore my files via a web browser?
- Can I back up encrypted files?
- How often is my computer backed up?
- How long are my files saved on the server?
- What are my files on the server encrypted with?
- What is BU doing about the Written Information Security Policy(WISP)?
- Will this influence the performance of my computer?
- I forgot my password. Can you reset it for me?
- Are the emails I receive from Code42 legitimate?
How do I start using Code42?
To get started, you will need to follow the steps outlined on the individual OS installation pages:
Helpful video instructions can be found on Code42’s website.
Can I restore my files via a web browser?
Web restores are disabled for Information Security compliance reasons. Files can be restored using the Code42 app.
Can I back up encrypted files?
Yes. Any file from your computer, including those that have been encrypted, can be backed up. However, you will need to make some configuration changes to make sure your files are being properly backed up. See Code42’s documentation on backing up encrypted files and, more specifically, the Windows EFS pages if you are backing up your files using Windows EFS.
How often is my computer backed up?
By default, Code42 backs up every 15 minutes while your computer is online.
How long are my files saved on the server?
Your files will remain in the Cloud as long as they exist on the backup client and are selected to be backed up.
WARNING: If you remove a folder or path from the backup selections, all previous versions of files associated with that path will be removed from the backup archive. Careful consideration should be made when removing items from the backup selection list.
By default, the software is configured with the following backup frequency and file retention:
These settings can be modified as necessary. In the Code42 app home screen:
- Click on the Gear Icon
- Click the “Change” button next to “Frequency & Versions”
If you run the Run Maintenance operation to free up storage space, Code42 will override any retention rules and will immediately purge file deletions and old file versions from the cloud.
To “Run Maintenance”, click on the Gear icon as above, next click on the “Destinations” tab:
Alternatively, you can manage this setting for each of your Code42 devices through the web interface:
- Start the Code42 Application on any of your Code42 client computers.
- Click Tools >> Preferences.
- Click Manage account on the web...
- Enter your BU email address and Kerberos password. You will see a list of computers that are associated with your AD account. Click on the desired computer. Next, click the gearbox symbol dropdown on the upper right and click Edit.
- Click on the “Backup” tab and scroll to the bottom:
What are my files on the server encrypted with?
All information stored on the servers is encrypted using 448-bit Blowfish. Read more about Code42 data encryption.
What is BU doing about the Written Information Security Policy (WISP)?
Massachusetts has passed one of the most strict laws guarding Personal Information (PI); universities are required to document when and where PI is stored.
Information pertaining to protecting Personal Information from our contract with the provider.
Will this influence the performance of my computer?
The initial backup may take some time, but all subsequent backups should not impact computer performance. All of these settings are user-configurable through the Usage tab of the Code42 app Tools >> Preferences screen.
I forgot my password. Can you reset it for me?
Logins to the Code42 app are made with your BULogin username and password. Follow these instructions to reset your BULogin password.
Are the emails I receive from Code42 legitimate?
Emails coming from noreply-ist-crashplan@bu.edu are legitimate and should not be considered spam. The two most common emails you will receive are a weekly status report, and an alert when a computer hasn’t been updated recently, as shown below.
A backup alert is most often received after going on vacation or otherwise leaving your computer offline for an extended period of time, and is typically resolved after the next automatic backup. If your device is online and you continue to receive backup alerts, please contact your local support representative.
For more information, please visit Code42’s support page.
Weekly Report
Backup Alert