1. Open your preferred web browser (ie. Firefox, Google Chrome, Internet Explorer, Safari)
2. Go to https://www.adobe.com/
3. Click Sign In
4. Sign in using your BU Email Address
5. If presented with an option to select between Personal Account and Company or School Account, choose Company or School Account
   
6. You will be redirected to a BU login page
7. Log in with your BU username and Kerberos password
8. You are now logged into your BU Adobe account.

1. Open the Adobe Creative Cloud desktop application
2. Sign in using your BU Email Address
3. If presented with an option to select between Personal Account and Company or School Account, choose Company or School Account
4. You will be redirected to a BU login page
5. Log in with your BU username and Kerberos password
6. You are now logged into your BU Adobe Account

1. Open the Adobe Creative Cloud Desktop Application
2. Select the account icon in the top right
   
3. Click Sign Out
4. You can now sign in to your Company or school account using the instructions in the FAQ above

1. Log into the Creative Cloud Application using your Adobe ID
2. Click the menu icon in the top right
   
3. Click Preferences
4. Click Creative Cloud
5. Click Files
6. Click the File Location dropdown menu
7. Click Change if you are using Windows, or Other if you are using a Mac
8. Select a new location for your files
9. Log out of your account and log back in using your Enterprise ID
10. Follow the steps above and select the location you used in step 7
11. Your files are now migrated to your Enterprise ID account

In order to cancel your personal Adobe account without an early termination fee you will need to contact Adobe directly.

1. Contact Adobe (Chat is recommended)
   1. Chat: https://helpx.adobe.com/contact/support.html
   2. Phone: 1 (800) 833-6687
2. Let the Adobe Representative know that you are cancelling your personal account because you are now “covered under the BU enterprise contract.”

Recommended System Requirements:

	Windows	Mac
Processor:	Multicore processor with 64-bit support	Multicore Intel processor with 64-bit support
RAM:	8 GB (preferred 16 GB)	8 GB (preferred 16 GB)
Hard drive:	128 GB (preferred 256 GB)	128 GB (preferred 256 GB)
OS:	Windows 10 1703 and above (64 bit)	macOS 10.12 (Sierra) and above

 

Application Specific Requirements:

For a list of application specific system requirements, please go to Adobe’s system requirements site.

First, if you are having technical issues with installing or running Adobe Creative Cloud, we recommend that you work with the IT Help Center.  The ITHC can assist you with creating space on your hard drive or upgrading your current computer.

If you need a new computer, we can help with that as well.

Personally owned computers: As a current student, faculty, or staff member, you can leverage your educational affiliation to receive discounts through the Lenovo Laptop Purchase Program or the Apple BU Store for Education.  Purchases through the Lenovo Laptop Purchase Program even support student scholarships!

BU owned computers: It is best to work with your local IT support or Desktop Services staff member when choosing a new computer.  We’ll help you choose a machine that will support all of your computing needs.  Submit a ticket to start the conversation with your IT Partner or Desktop Services.

• ISR’s can be placed by departmental administrators and staff who have the Procurement tab in BUworks.
• ISR’s should be submitted to provider IS&T – IT Help Center
• Boston University’s Creative Cloud Enterprise Agreement runs from May 1 to April 30. Licenses will remain active until the April renewal period. Cost is not prorated regardless of when within the agreement period you make your purchase. You will be prompted to renew your subscription each April for $75.

Once you leave the University, you will no longer have access to the products included in Adobe Creative Cloud. Before you leave, be sure to make a local backup of any files you have stored in Adobe Creative Cloud Files. You can optionally also migrate your files to a personal Adobe ID account.

1. Log into the Creative Cloud Application using your Company or School Account
2. Click the menu icon in the top right
   
3. Click Preferences
4. Click Creative Cloud
5. Click Files
6. Click the File Location dropdown menu
7. Click Change if you are using Windows, or Other if you are using a Mac
8. Select a new location for your files
9. Log out of your account and log back in using your Adobe ID
10. Follow the steps above and select the location you used in step 7
11. Your files are now migrated to your Adobe ID account

Please refer to this Adobe support article.

Your Creative Cloud license lets you install your apps on more than one computer, activate (sign-in) on two, but use them on only one computer at a time.

You can transfer your license to a new computer at any time. Simply deactivate the software on your old system by opening the Desktop App and selecting “Sign out”.

There are numerous online training videos and documentation to help you make the most of the Adobe Creative Cloud suite.

1. BU’s Digital Multimedia Common has a wide range of tutorials and other content for Creative Cloud
2. Visit Adobe’s Support Site for help and directions on Creative Cloud
3. Instructors can direct technical questions to DL&I Educational Technology.
4. For information about strategies on incorporating Adobe Creative Cloud into your courses, please contact the Center for Teaching & Learning.

In order to start using your software you must be signed into your BU Company or School Account. If your software is listed as a trial version, or you are being prompted to enter payment information, you have incorrectly signed in to a Personal Account. [IMPORTANT: it is possible to create an Adobe ID using your BU email address, but this does not connect the Personal Account to your BU subscription.] Please open Creative Cloud to sign out of your Adobe ID and sign back in again with your BU school account.

To sign out of your Adobe ID:
Open the Adobe Creative Cloud Desktop Application
Select the account icon in the top right
Click Sign Out

To sign in with your BU school account:
Under Sign In, enter your full BU email address.
Press “enter”.
Select Company or School Account.
A BU login window will appear, enter your BU login name and Kerberos password and select continue.

Once your license is assigned you will receive a welcome email listing when it has been set to expire. Licenses will be active until that date or you cease to be eligible due to status change, whichever comes first. If you no longer meet the criteria for a University-sponsored license, your license may be removed.

If you continue to be eligible for a license after the listed expiration date in your welcome email you may submit a request to have the license renewed at that time.

Exception: paid licenses are active from May 1 to April 30 annually. Cost is not prorated regardless of when within the agreement period you make your purchase. If a paid license is not renewed by April 30 each year it will be removed. Licenses are paid for by University departments via Internal Service Requests. Departments may request their licenses be reassigned.

Staff (and faculty in a non-BU Hub school) enrolled in eligible courses are entitled to university sponsored licenses of Creative Cloud, the same as students.

Your license is assigned only for the duration of the course. At the completion of the course the license will expire.

Per the Adobe contract, these student licenses cannot be installed on to university assets. They are for personal use only. If you are staff looking for dual departmental/student use you must purchase a departmental license. You may install it on both your work computer and your personal system.

Staff looking for a student license should place your request once class has begun, and should select “student” from the list of options.

Adobe has made it easy for you to continue creating and learning with Adobe Creative Cloud after graduation. As soon-to-be-graduates, you can migrate your Creative Cloud assets from school-assigned accounts to new Creative Cloud free membership accounts.

With just a few clicks, you’ll be able to have ongoing access to your assets, including work such as Adobe Photoshop images and Illustrator graphics, Adobe Spark pages, Adobe Portfolio websites and your Behance profiles. By migrating your assets, you’ll be able to showcase your work to future employers long after graduation.

Take the steps outlined here so you can take your assets with you, graduation.adobe.com.

And to access a special Creative Cloud offer* visit, adobe.com/graduation.
*Offer currently available only in North America. Additional countries coming soon.

Important things to know:

• Do not run the migration tool until you are finished using your University sponsored account. This file transfer cannot be reversed.
• You will need to create a new Adobe ID personal account. You will not be able to use a pre-existing personal account, due to file size restrictions.
• Your new Creative Cloud free membership account will offer 2 GB of file storage. If you have more than 2 GB’s of files in your current BU sponsored school account cloud storage, all those files will transfer over to the new account and will be accessible to you, but you will not be able to add any new files.
• The following assets will not migrate, and must be transferred or backed up manually.
  • Lightroom photos
  • Videos published from Mobile apps.
  • Adobe Fonts
  • Adobe Sign
  • Adobe Color
  • Activity feed
  • Adobe Stock
  • Adobe Anywhere
  • Adobe Fill & Sign user profile data